Terms and Conditions for Event Bookings
Payment terms ('Open' events)
All event fees must be paid or invoiced in advance of the date of the event (unless agreed otherwise by HHP). Your booking will be confirmed once payment has been received or an invoice raised.
Directions and further practical details will be sent to you with your booking confirmation.
Payment terms (Dedicated group tours)
All event fees will be invoiced after the event unless otherwise agreed (a deposit may be requested to cover cancellation costs).
Directions and further practical details will be sent to you with your booking confirmation.
School tours
One free place provided for each required supervising adult; this is one adult per group of up to 15 children. The total number of groups per tour will depend on the total number of children, and will be confirmed at the time of booking.
University & college tours
One free place provided per tour for a member of academic staff.
Cancellation policy
This policy is designed to cover the administrative costs HHP incurs in booking and arranging tours and the loss of income for our tour guides who have to cancel other work arrangements to be available. HHP is a self-funded organisation which relies upon the income it generates to continue to provide services in relation to sustainable living and education.
Cancellation by you
Any booking fee paid will not be refunded unless written confirmation is received at least 5 working days prior to the event; substitute delegates are however welcome at shorter notice.
For group bookings that do not take place, a nominal charge of £200 will be made to cover any costs incurred by HHP unless at least 5 working days notice has been given. If the event takes place but with smaller numbers than booked, the booked numbers must be paid for unless written notice is received at least 5 working days prior to the event.
Cancellation by us
HHP reserves the right to vary the programme or cancel any event in case of insufficient bookings or circumstances beyond our control. We will endeavour to give 5 working days notice, and all fees paid will be fully refundable. Transfer to an alternative date will also be offered if available.